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Cancel physical cards

If a physical card is lost, stolen, or damaged, or hasn't been delivered, call the cancelPhysicalCard mutation and select the reason for canceling the card.

Digital and virtual cards will continue to function. Refer to guides for digital and virtual cards if you need to cancel those as well.

Lost or stolen cards

If the physical card was lost or stolen, ask the cardholder the following questions:

  1. Did the cardholder digitize their physical card?
  2. If so, was the cardholder's mobile device lost or stolen?

If both answers are yes, make sure to cancel their digital cards as well.