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Block & unblock physical cards

Blocked for incorrect PIN attempts

If a card was blocked without request, it might be because the card holder made too many incorrect attempts to enter their PIN.

In this case, you need to wait 24 hours before you can unlock the card, and the card holder must enter the PIN at an ATM.

Temporarily block a physical card​

You can temporarily suspend a physical card with the suspendPhysicalCard mutation.

Unblock a physical card​

Unblock a physical card by calling the resumePhysicalCard mutation which returns a consent. When you do this, make sure you are authenticated with a user access token using the name of the card's account member. Then a consentUrl is returned which invites the user to start the Strong Customer Authentication with Swan.

  • If you chose to block the card, the card can be used immediately after you unblock it.
  • If the card was blocked because the PIN was entered incorrectly three times, the card holder must enter their PIN at an ATM before the card can be used again.