Close an Unlimited account

Step 1: Submit closure request

1. Submit a ticket through your Dashboard, or send an email to support@swan.io.
2. Include the account ID of the account you need to close. You can also send a list of account IDs to close several accounts at once.
3. Explain why you want to close the account.

4. Additionally, make sure to tell Swan when you'd like the account to close. There are three options, explained in the following table.

Option	Explanation	Requirements
1	Account closed in 60 days	None
2	Account closed on a specific date more than 60 days in the future	Share the specific date with Swan
3	Account closed on a specific date within fewer than 60 days	Provide signed document with consent from account holder (contractual evidence)

5. If you choose option 3, send Swan the contractual evidence.
   • Contractual evidence is a document signed by the account holder stating that they agree to close their Swan account on the specific date.
   • The document is required by law to close an account within fewer than 60 days.

Step 2: Swan reviews request

Before notifying the account holder of their upcoming account closure, Swan confirms several details:

1. If the account status is Suspended, the account holder is already communicating with Swan about the suspension. The same Swan team takes over account closure.
2. If the account balance is negative, Swan asks the account holder to transfer funds to their account so the balance reaches zero.

Step 3: Swan initiates account closure

After reviewing the request, Swan initiates the actual account closure.

1. Swan sends email notifications about account closure. Please review the section on email communications for precise details.
2. Swan changes the account status to Closing after 60 days or on the specific date.
3. The account undergoes the closing process. Refer to the account statuses section for an overview of what happens while an account is Closing.
4. After the account status changes to Closed, Swan sends a final email to the account holder informing them that their account is officially closed. You may or may not receive the email as well according to your communication preferences.