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Close a Limited account

Step 1: Submit closure request​

  1. Submit a ticket through your Dashboard, or send an email to support@swan.io.
  2. Include the account ID of the account you need to close. You can also send a list of account IDs to close several accounts at once.
  3. Explain why you want to close the account.

Step 2: Swan reviews request​

For Limited accounts, consent from the account holder isn't required. Therefore, Swan proceeds with account closure without contacting the account holder.

Before changing the account status to Closing, Swan confirms several details:

  1. If the account status is Suspended, the account holder is already communicating with Swan about the suspension. The same Swan team takes over account closure.
  2. If the account balance is positive, or if transactions have already been made from the account, Swan follows the process to close an Unlimited account instead.
  3. If the account balance is negative, Swan can't close the account.

Step 3: Swan changes account status​

  1. If the process to close the account doesn't need to change based on details confirmed in step 2, Swan changes the account status to Closing.
  2. Since the account was never used, passing from Closing to Closed happens quickly; there isn't a required notice period.
  3. After the account status changes to Closed, Swan sends a final email to the account holder informing them that their account is officially closed. You may or may not receive the email as well according to your communication preferences.