Request a first transfer

Sending a first transfer to a user's Swan account can be requested after the user completes identification but before the account holder verification status changes to Verified.

Swan can either email your or your users to request the first transfer. Share your preference with your Account Manager.

Prerequisite

Thoroughly review first transfer requirements.

Option 1: Swan emails your user

1. Swan emails your user, requesting a first transfer.
2. Swan provides the user's Swan IBAN and BIC in the email.
3. Your user sends a first transfer to their Swan account.
4. Swan verifies the transfer source.
5. Swan updates the account holder verification status accordingly.

Option 2: You email your user

1. Swan emails you to request a first transfer from your user.
2. You email your user, requesting a first transfer. Make sure to:
   • Include the user's Swan IBAN and BIC in the email.
   • Inform the user that transfers from third-party platforms like Lydia or PayPal aren't accepted.
3. Your user sends a first transfer to their Swan account.
4. Swan verifies the transfer source.
5. Swan updates the account holder verification status accordingly.