Customize your card design

You can design a custom card for your Swan card holders. Custom designs, like standard ones, are used for virtual, physical, and digital cards.

The custom design process, including design, validation, and delivery, can take up to 16 weeks.

Process overview

1. Send an email to integration@swan.io stating that you'd like to begin the custom design process. Include how many cards you'll print in the first batch (1000 minimum).
2. Swan will send you a tutorial and an Adobe Illustrator file that's ready to use.
3. Choose your customizations.
4. Choose your packaging.
5. Send your design to your Technical Account Manager.
6. Your Technical Account Manager will work with Mastercard to validate your design.
7. After your design is validated, samples of your card will be printed and delivered for final approval.
8. As soon as you approve the sample, your cards can be printed and delivered to your card holders.

Locked elements

The following elements can't be changed:

• Mastercard logo, contactless logo, and hologram
• Card holder name (maximum 20 characters)
• Card number, identifier, expiry date, and CVC
• Label indicating debit or business
• Statement "This card is issued by Swan, pursuant to license by Mastercard international."
• Font (Maison Neue)

Choose your customizations

Element	Options
Chip color	Gold (default) Silver (2,000 cards minimum, additional cost)
Type of plastic (no metal available)	Standard plastic Recycled plastic 85% or 100% (adds up to 12 weeks as recycled plastic is shipped by boat to reduce the carbon footprint)
Finish	Matte Gloss Partially matte or gloss (might be referred to as selective varnish; additional cost) Logo printed with brilliant effect (additional cost) Other effects, such as metallic, fluorescent silkscreen, and more, are also available at an additional cost
Color	You can customize your color for the front, back, and edges. Dyed PVC Front, back, and edges are dyed the same color Additional cost Edge color Choose a different color for the edges Additional cost Face color only Might be referred to as quadri-faced color Front and back are dyed the same color, while the edges stay white No additional cost Custom magnetic band color Default color is black Choose a different color for an additional cost Several colors are available. Please choose your color from the colors listed in the following section. Note that if the color you choose clashes with the Mastercard logo, the Mastercard logo will be outlined in white.
Text style	While the font must be Maison Neue, the styling of the text is up to you. Styling is applied to the card holder name, card number, identifier, expiry date, CVC, and the debit or business label. Durable graphics (default, cost included) Durable color foil applied to card Available in white, black, silver, or gold (other colors available but require validation) Embossed Text is raised off the card Additional cost Thermal printing Long-lasting technique that carves the text out of the card Additional cost Laser Long-lasting technique that burns the text into the card with a laser Additional cost
Additional line	Add an additional line to the front of your card (example: add your company name) Line appears under the card holder name Content must be approved Limit: 26 characters

Colors

Several colors are available to choose from for you custom cards.

The first number is the color code with Swan's card provider (example: 200). The second is the approximate hexadecimal color code, for your reference only.

Colors marked with an asterisk (*) can't be used to dye the edges.

Choose your packaging

Physical cards are delivered in a standard letter format. Upgraded packaging options are also available for both standard and custom cards.

Type	Options
Standard packaging	Standard envelope with card attached to an inserted letter, pictured
Customized letter text	Customize the written content of the letter; add additional languages (additional cost)
Colorful paper insert	Paper used for the letter can be a color other that the standard white (additional cost)
Customized packaging	Use a box or flyer; can add additional time (additional cost)