New features
🧭 The new Onboarding API is now live in beta. It improves data collection for better risk assessment and regulatory compliance, and delivers a cleaner developer experience with structured inputs, typed responses, and updated mutations and queries. Documentation is updated to reflect all new validations.
Improvements
🔎 CapitalDepositDocumentRefusedStatusInfo now includes an optional reason string field with a free-text explanation of why a document was refused. You can view the exact explanation on your Dashboard, alongside the existing reasonCode value.
🔍 Account holders can now be filtered by their Know Your Customer (KYC) verification requirements, both in the Dashboard and through the API. Supported filters include FirstTransferRequired, SupportingDocumentsRequired, UboDetailsRequired, LegalRepresentativeDetailsRequired, OrganizationDetailsRequired, TaxIdRequired, and Other.
👀 Starting April 2, CapitalDepositCaseCanceledStatusInfo gains a cancellation reason code when the case status is Canceled. You can also subscribe to the CapitalDepositCaseEvent.Canceled webhook to receive notifications when a capital deposit case is canceled.
Capital deposit cases canceled before April 2 have a null cancellation reason at the capital deposit level; for those cases, refer to the account-level deprecated closure reason CapitalDepositReason.
API updates
⚠️ Starting April 2, three CloseAccountReasonType values are replaced with more granular codes. The deprecated values are PartnerReason, Inactivity, and CapitalDepositReason, previously used for account opening refusals, capital deposit cancellations, and account closures.
Accounts closed before April 2 keep their original reason codes. Refer to the deprecated reason codes for the full mapping.
Reminders
📩 Our new white-labelled email notifications are now live in Production Live. If you have automations in place, check your KYC operations now in Production Sandbox. Affected notifications:
- Your account terms and conditions
- First transfer
- Request supporting documents
- Request supporting documents reminders
- Your account is opened
- Join your banking space
Coming up
🏛️ In April, we’re rolling out a new white‑labelled portal for periodic KYC reviews (“re‑KYC”). It lets account admins confirm or update customer details in a multilingual interface, with pre-filled information and automated email reminders.
💻 A new desktop sign-up flow for Web Banking is coming soon. Authentication and personal information will be completed on desktop: users receive a 6-digit verification code by SMS, enter the code, create a passcode, then enter personal information before switching to mobile to complete identification. This keeps authentication on a single device, reducing exposure to phishing and social engineering attacks. No changes are required on your side.