FAQ

Frequently asked questions by Swan partners

​Accounts​
​How is my user's money guaranteed?​
​Can I create my own account statement?​
​Which currencies are available?​
​Is my company responsible if something happens with a Swan account?​
​How can I add account members to an account?​
​API​
​I get a CORS error when using the API, what can I do?​
​How can I use the "state" field during the onboarding?​
​I get an error 500 at the end of onboarding. Why?​
​To enter the list of URI redirects, can I use a domain instead of an absolute URI?​
​Why isn't the API working in the live environment, when it worked great in sandbox?​
​When I request a list via the API, is the number of results limited?​
​Can I use the same onboarding URL I generated with the API several times?​
​I encountered a bug while using the API, what should I do?​
​Cards​
​How do card payments work?​
​What is 3DS, and when users need to use it?​
​Can I provide a PIN code to someone other than the cardholder? For example, a helper agency?​
​Can there be several cards attached to a natural person's account?​
​Can I pay everywhere?​
​Do cards come with insurance?​
​What is the exchange rate when I make a payment outside the EEA?​
​What type of cards does Swan provide?​
​The logo appears smaller than it should be even with a 100% zoom​
​After uploading my logo I see a black or white rectangle instead of my logo​
​Can Swan issue cards with my company's custom design?​
​What are the guidelines to add a custom logo on cards?​
​Consent​
​Can I handle consent?​
​Can I disable consent?​
​KYC and verification process​
​Which types of businesses does Swan restrict?​
​Why do my users need to go through KYC?​
​How can I track my customers' verification process?​
​How can I entice my user to verify their identity?​
​Account membership​
​Do I need to consent every single time a new membership is created?​
​Onboarding​
​Is the KYC process over after identity document verification and liveness detection?​
​SEPA Transactions​
​When is the SEPA network open?​
​What happens if a debtor enters the wrong BIC when making a SEPA Credit Transfer?​
​What are the countries reachable on the SEPA network?​
​Why is my SEPA credit transfer still pending?​
​Why can't I view the label or the reference on my bank account?​

User Flow Diagrams - Previous

Consent

Accounts

Last modified 1yr ago

FAQ

​Accounts​

​API​

​Cards​

​Consent​

​KYC and verification process​

​Account membership​

​Onboarding​

​SEPA Transactions​

Accounts

API

Cards

Consent

KYC and verification process

Account membership

Onboarding

SEPA Transactions