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FAQ
Frequently asked questions by Swan partners
Accounts
How is my user's money guaranteed?
Can I create my own account statement?
Which currencies are available?
Is my company responsible if something happens with a Swan account?
How can I add account members to an account?
API
I get a CORS error when using the API, what can I do?
How can I use the "state" field during the onboarding?
I get an error 500 at the end of onboarding. Why?
To enter the list of URI redirects, can I use a domain instead of an absolute URI?
Why isn't the API working in the live environment, when it worked great in sandbox?
When I request a list via the API, is the number of results limited?
Can I use the same onboarding URL I generated with the API several times?
I encountered a bug while using the API, what should I do?
Cards
How do card payments work?
What is 3DS, and when users need to use it?
Can I provide a PIN code to someone other than the cardholder? For example, a helper agency?
Can there be several cards attached to a natural person's account?
Can I pay everywhere?
Do cards come with insurance?
What is the exchange rate when I make a payment outside the EEA?
What type of cards does Swan provide?
The logo appears smaller than it should be even with a 100% zoom
After uploading my logo I see a black or white rectangle instead of my logo
Can Swan issue cards with my company's custom design?
What are the guidelines to add a custom logo on cards?
Consent
Can I handle consent?
Can I disable consent?
KYC and verification process
Which types of businesses does Swan restrict?
Why do my users need to go through KYC?
How can I track my customers' verification process?
How can I entice my user to verify their identity?
Account membership
Do I need to consent every single time a new membership is created?
Onboarding
Is the KYC process over after identity document verification and liveness detection?
SEPA Transactions
When is the SEPA network open?
What happens if a debtor enters the wrong BIC when making a SEPA Credit Transfer?
What are the countries reachable on the SEPA network?
Why is my SEPA credit transfer still pending?
Why can't I view the label or the reference on my bank account?
User Flow Diagrams - Previous
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Last modified
1yr ago